Cancellation and Refund Policy

Effective Date: 24-02-2022

At Greengold Guide, we strive to provide high-quality spice products and ensure customer satisfaction. Due to the nature of our products, we have strict cancellation and refund policies.

1. Order Cancellation

• Orders can only be canceled if the request is made before the order status changes to “Processing.”

• Same-day cancellations are allowed, provided the order has not entered the processing stage.

• Once an order is marked as “Processing” or “Shipped,” cancellations will not be accepted.

2. Refund Policy

• Since we deal with spices and food products, we do not accept returns for health and safety reasons.

• Refunds will only be issued for orders that are successfully canceled before processing.

• If an order is canceled within the allowed timeframe, a full refund will be processed to the original payment method.

• No refunds will be provided for orders that have already been processed or shipped.

3. Damaged or Incorrect Orders

• If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with photos and details.

• We will review the issue and, if applicable, provide a replacement or store credit at our discretion.

4. Contact Information

For any questions or cancellation requests, please contact us at:

Greengold Guide
Email: contact@greengold.guide
Website: https://greengold.guide

By placing an order on our Website, you acknowledge that you have read and agreed to this Cancellation and Refund Policy.