Shipping and Delivery Policy

Effective Date: 24-02-2022

At Greengold Guide, we are committed to ensuring timely and reliable delivery of our high-quality spice products. Please review our shipping and delivery policy before placing your order.

1. Shipping Locations

• We currently ship within India.
• If your location is not listed at checkout, please contact us to check availability.

2. Processing Time

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Processing times may vary during peak seasons or due to unforeseen circumstances.

3. Shipping Methods and Delivery Time

• We offer standard and express shipping options at checkout.
• Estimated delivery times:
  • Standard Shipping: 2 to 14 business days
  • Express Shipping: 1 to 7 business days
• Delivery times are approximate and may vary due to factors beyond our control, such as customs clearance, weather conditions, or courier delays.

4. Shipping Charges

• Shipping fees are calculated at checkout based on the delivery location and selected shipping method.
• Free shipping may be available for orders above a certain amount (if applicable).

5. Tracking Information

• Once your order is shipped, you will receive a tracking number via email.
• You can track your order using the link provided in the email or through our Website.

6. Delivery Issues

• If your order is delayed beyond the estimated delivery time, please contact us for assistance.
• In case of lost or undelivered packages, we will work with the courier to resolve the issue.
• If the delivery address provided is incorrect or incomplete, we are not responsible for delays or losses.

7. Damaged or Missing Items

• If your order arrives damaged or with missing items, please contact us within 24 hours of delivery with photos and details.
• We will assess the issue and may offer a replacement or store credit at our discretion.

8. Contact Information

For any shipping or delivery inquiries, please reach out to us:

Greengold Guide
Email: contact@greengold.guide
Website: https://greengold.guide

By placing an order on our Website, you acknowledge that you have read and agreed to this Shipping and Delivery Policy.